popok's Privacy Policy
Your personal information is of the highest importance to us. Learn in detail how popok collects, uses, and keeps your data secure in this policy.
This privacy policy ("Policy") applies to all users of the popok platform. By using our website or creating an account, you are considered to have agreed to all terms of this policy. popok is committed to protecting the data of users in Bangladesh and keeps your data secure through SSL encryption technology.
Section 1 — Data Collection
Information You Provide Directly
When you register an account on popok, make a deposit, or play games, we collect certain information directly from you. This information includes:
- Name, date of birth, and identity verification details
- Mobile number and email address
- Payment information (such as bKash, Nagad, Rocket, or Upay number)
- Login credentials (passwords are stored in encrypted form)
- Communication history with the support team
Automatically Collected Information
The following information may be collected automatically while you use the popok platform:
- IP address and device type
- Browser type and language settings
- Page visit history and session duration
- Cookie and local storage data
- Referral source (where you came from when entering the site)
Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may sometimes receive information from trusted third-party services. Such data collection is always carried out through lawful means and is limited to what is necessary.
Section 2 — Use of Information
For Operating the Service
The information you provide is primarily used to operate the core services of the popok platform. This includes:
- Creating and verifying accounts
- Processing financial transactions (bKash, Nagad, Rocket, Upay, and bank transfers)
- Providing bonus and promotional benefits
- Properly managing customer support (24/7 live chat and email)
- Managing the VIP program and cashback benefits
Security and Fraud Prevention
To protect its users, popok may analyze your account activity data to detect and prevent fraud, money laundering, and other unlawful activities. This is necessary to protect the interests of all legitimate users.
Service Improvement and Personalization
By analyzing user behavior, we can improve our game selection, interface, and service quality. This information is also used to display relevant games and offers according to your preferences.
Communication and Notifications
Your contact information is used to send important account updates, transaction confirmations, security alerts, and (with your consent) promotional messages.
Section 3 — Sharing of Information
When We Do Not Share Information
popok does not sell or rent your personal information to third parties for commercial purposes. Your personal information is not transferred to any advertiser or data broker.
With Service Providers
We work with trusted partners to operate the service, such as:
- Payment processing companies (to complete transactions)
- Identity verification services
- Game software providers
- Cybersecurity firms
All such parties are bound by confidentiality agreements with us and may use your information only for specified purposes.
In Cases of Legal Obligation
If disclosure of information is required pursuant to a court order, government directive, or legal investigation, we are obligated to provide the necessary information in compliance with applicable law. In such cases, we will endeavor to notify you as much as possible.
Section 4 — Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files stored in your browser. popok uses cookies to maintain service quality and improve the user experience.
What Types of Cookies We Use
- Essential cookies: Required to maintain login sessions and security.
- Functionality cookies: To remember your preferences and language settings.
- Analytics cookies: Collect anonymous data to understand platform usage.
Cookie Controls
You can disable cookies at any time from your browser settings. Please note, however, that disabling certain cookies may cause some features of popok to not work properly.
Section 5 — Data Security
Technical Security Measures
popok uses industry-standard security technologies to protect your information:
- SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
- Password hashing — your password is never stored in plain text
- Two-Factor Authentication support
- Regular security audits and penetration testing
- Firewall and intrusion detection systems
Data Retention Period
Your information will be retained for as long as your account is active and for the period required to meet legal obligations. After a request to close an account, we will delete the data as soon as possible, though certain records may need to be kept for a specified period for legal reasons.
What to Do in Case of a Security Breach
If a security breach occurs and it puts your personal information at risk, we will notify you as soon as possible and take the necessary steps.
Section 6 — Your Rights
Right to Access Information
You may request a copy of your personal information held by us at any time. If you email this request to [email protected], we will respond as soon as possible.
Right to Correct Information
If any of your personal information is incorrect or incomplete, you may have it corrected. This can be done directly from the profile section of your account or through our support team.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete information related to legal obligations or ongoing transactions.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you may contact our support at any time to stop marketing communications. Messages related to essential services (such as transaction confirmations) will of course continue.
Section 7 — Protection of Minors
Age Verification Policy
popok is for persons aged 21 or older only. We do not intentionally collect any personal information from minors. Age is verified at the time of account registration, and additional identity verification is carried out in suspicious cases.
If a Minor's Information Is Found
If for any reason a minor's information enters our system, upon becoming aware of it we will permanently delete that information and close the associated account.
Section 8 — Policy Changes and Contact
Notice of Policy Updates
popok may update this privacy policy at any time. For significant changes, we will display a notice on the website and endeavor to inform you at your contact address. The updated policy will take effect from the date of publication.
Applicable Law
This privacy policy is governed by and interpreted in accordance with the laws and regulations of Bangladesh. Should any dispute arise, the relevant parties will attempt to resolve it through discussion.
Privacy-Related Contact
If you have any questions or concerns about this privacy policy, or wish to make a request regarding your information, please contact our support team:
- [email protected]
- 24/7 Live Chat — from any page on the site
- Bengali and English — support is available in both languages