popok Terms & Conditions

popok is an online casino and betting platform operated specifically for users in Bangladesh. These terms and conditions ("Terms") apply to all services, games, promotions, and transactions on popok.

In these Terms, "you" or "user" refers to any person registered on or using the popok platform. "We", "our", or "popok" refers to the authority operating the platform.

• These Terms may change at any time; continuing to use the platform after any change is considered acceptance of the updated terms.
• In the event of any interpretive dispute regarding these Terms, popok's decision will be considered final.
• This document should be read together with our Privacy Policy and Responsible Gaming guidelines.
• Service or game names mentioned in English here are kept according to their original trademark or brand.

By opening a personal account on popok, you gain access to all services. During registration, you must provide accurate, complete, and up-to-date information.

2.1 Registration Terms

• Each person may open only one account; creating multiple accounts is strictly prohibited.
• You must provide your real name, date of birth, contact information, and payment details.
• Registering with false information will result in immediate account closure and any balance may be forfeited.
• You are solely responsible for keeping your account password and login credentials confidential.
• If any account information changes, popok must be notified immediately.

2.2 Identity Verification

popok may request necessary documents to verify your identity at any time. This process is part of our security policy and is carried out in the interest of all users. Withdrawals may be temporarily suspended until verification is complete.

• A copy of your National ID (NID) or passport may be required.
• bKash, Nagad, or other mobile banking account details may be requested to verify your payment method.
• A selfie or other photo documentation may also be requested.

The minimum age to participate on popok is 21. This platform is strictly prohibited for anyone under 21. This service is only for those aged 21 or above.

• By registering, you confirm that you are over 21 years of age.
• popok may request age verification documents at any time.
• If an underage account is found, it will be closed immediately and the balance will be returned.
• If an adult allows a minor to use their account, action will be taken against that adult.

popok supports the most popular payment methods in Bangladesh. The following terms apply to deposits and withdrawals.

4.1 Deposits

• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfers (major banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank).
• The minimum deposit amount is ৳500 for each method.
• Deposited funds are generally credited to your account instantly.
• Deposits must be made from a payment method registered in your own name.
• Using a payment method registered in a third party's name is strictly prohibited.

4.2 Withdrawals

• The minimum withdrawal amount is ৳1,000.
• Standard processing time is 30 minutes to 3 hours.
• The withdrawal method must match the deposit method.
• Withdrawals will not be processed until bonus wagering requirements are met.
• Withdrawals may be suspended if identity verification is not complete.
• Suspicious transactions may require additional verification.

popok offers various bonuses and promotional offers. By accepting these offers, you agree to the following terms.

5.1 Welcome Bonus

• New members receive a 120% bonus on their first deposit, up to a maximum of ৳10,000.
• Example: Deposit ৳1,000 and receive ৳1,200 in bonus — total balance ৳2,200.
• Example: Deposit ৳18,000 and receive a maximum bonus of ৳10,000 — total balance ৳28,000.
• The bonus applies to the first deposit only, once.

5.2 Wagering Requirements

Bonus funds cannot be withdrawn directly. Wagering requirements must be met before withdrawal.

• Wagering requirement: the bonus amount must be wagered 10 times.
• Example: ৳1,200 bonus × 10 = a total of ৳12,000 must be wagered before the bonus can be withdrawn.
• Wagering requirements are calculated on the bonus amount only, not on the deposit amount.
• Wagering contribution may be limited on certain games.
• If the account is closed after accepting a bonus, the bonus will be forfeited.

5.3 General Bonus Rules

• Multiple members of the same household will not receive the same bonus.
• Attempting to earn bonuses through fraudulent means will result in account closure.
• popok reserves the right to modify or cancel any bonus offer.
• Unused bonuses will be forfeited once the bonus offer expires.

popok offers various categories of games — slots, casino games, fishing games, cricket betting, and more. Each game has its own rules, which can be found within the game itself.

• The outcome of each game is determined by a certified random number generator (RNG).
• If a connection is lost during a game, an attempt will be made to restore the game to its correct state upon reconnection.
• In the event of a dispute over a game result, popok's logs and server records will be considered the final document.
• The rules for settling outcomes in sports betting markets will be published on the relevant betting page.
• Betting amounts and limits may vary by game.
• If a game result is voided due to a technical error, the bet amount will be refunded.

Any of the following activities are strictly prohibited on popok. Violating these prohibitions will result in permanent account closure and forfeiture of all balances.

• One person operating multiple accounts.
• Using any bot, software, or artificial intelligence to influence game outcomes.
• Accessing or attempting to access another user's account.
• Money laundering or suspicious financial transactions.
• Exploiting any technical vulnerability on the platform.
• Harassing or harmful behavior toward other users.
• Attempting to obtain bonuses using false or misleading information.
• Creating or operating an account using someone else's identity.
• Using a third party's payment method.

popok reserves the right to suspend or permanently close any account at any time and for any reason.

8.1 Account Closure by popok

• Immediate account closure in the event of a breach of terms.
• If evidence of suspicious activity or fraud is found.
• Failure to complete identity verification.
• If an account remains inactive for an extended period.

8.2 Account Closure by the User

If you wish to close your account yourself, email [email protected]. If wagering requirements have been met before the closure request is processed, the available balance will be returned.

• An account closed may not be reopened.
• If self-exclusion is active, reactivating the account is not possible.
• Applicable tax records are maintained even after account closure.

popok places the highest importance on protecting your personal information. Our full privacy policy can be found separately on the Privacy Policy page.

• Your personal information is protected by SSL encryption.
• Your information is not sold to third parties.
• Certain information is stored for service operations and legal obligations.
• You have the right to request to view, correct, or delete your information.
• Details about the cookie policy can be found in our privacy policy.

popok is not responsible for any loss in the following situations:

• A game stopping midway due to internet disconnection or technical issues.
• Any loss caused by problems with the user's own device or software.
• Delays or failures by third-party payment services.
• Any loss resulting from the user sharing their own login credentials with others.
• Unexpected natural disasters, cyberattacks, or other unavoidable circumstances.
• If the service is suspended or changed due to government regulations or legal changes.

popok always strives to provide the best service and maintains a 24/7 support team to assist with any issues.

popok is a responsible gaming platform. We believe that gaming is for entertainment — not for earning a living. For detailed information about our responsible gaming policy, visit the Responsible Gaming page.

• You can set deposit and betting limits for yourself.
• You can deactivate your account for a set period using the self-exclusion feature.
• If you notice signs of problematic gaming, please contact our support team.
• Seeking professional help is recommended in cases of gaming addiction.
• Only bet what you can afford to lose.

popok reserves the right to update or change these terms and conditions at any time. For significant changes, users will be given appropriate notice.

• Updated terms and conditions will take effect from the date of publication.
• Continued use of the platform after changes will be considered acceptance of the new terms.
• The date of the latest update will always be displayed at the top of this page.
• A copy of previous terms and conditions may be obtained upon request via [email protected].

If you have any questions about these terms and conditions, please contact our support team. popok is committed to providing services with transparency and fairness at all times. Thank you for being with us, and we wish you an enjoyable gaming experience.