popok's Responsible Gaming —
You're in control
popok believes entertainment is best when it's safe. Our responsible gaming tools help you play with awareness and in control.
Let gaming be enjoyable, not stressful
Online gaming can be a fun form of entertainment — but it's truly enjoyable only when you're fully in control. popok always wants every user to play with awareness and in a safe way. That's why we offer a range of responsible gaming tools and resources to help you stay in full control of your time, money, and peace of mind.
Keep a few important things in mind before playing on our platform: gaming is for entertainment only, not a source of income. Never play with money you cannot afford to lose. There is no guarantee of winning — so treat every bet as an entertainment expense.
popok is for individuals aged 21 and above only. We do not allow minors to open accounts and follow a strict verification process in this regard.
Our Protection Tools
Set Deposit Limits
You can set daily, weekly, or monthly deposit limits. Once a limit is reached, no further deposits can be made during that period. This keeps your budget safe.
Session Time-Out
After a set period, your session will automatically pause. You can also manually activate a time-out at any time — from one hour up to several weeks.
Self-Exclusion
If you feel gaming is getting out of control, you can deactivate your account yourself, either temporarily or for a longer period. During this time, logging in will be completely blocked.
Review Gaming History
You can view your complete deposit, withdrawal, and betting history in your account. Track your spending and time, and adjust your habits if needed.
Minor Protection
popok strictly enforces the 21+ age limit. To protect younger members of your household, use parental control software on your device and keep your login details secure.
Support Team Assistance
For any concerns, our support team is available 24/7 via live chat and email. If you're having a gaming-related issue, don't hesitate to reach out — we assist in both Bengali and English.
Warning Signs of Problem Gaming
If you notice any of the signs below, gaming may be becoming a problem. Recognising them early makes it easier to stay in control.
- Repeatedly playing in hopes of recovering lost money.
- Giving up work, family, or sleep to focus on gaming.
- Spending more than your set limit but unable to stop.
- Lying to or hiding information from loved ones about gaming.
- Taking loans or draining savings to fund gaming.
- Feeling restless or irritable when not playing.
Seeking help is a sign of strength
Acknowledging a problem is not weakness — it takes courage. If you notice any of the signs above in yourself, contact popok support directly. Our team will help you use the right tools.
Easy ways to get help:
- Tell us directly via live chat.
- Email us: [email protected]
- Activate self-exclusion from your account settings.
- Tell someone close to you — you don't have to deal with it alone.
How to Use the Tools
Log in to your account
Log in to popok and go to your profile settings. There you will find the "Responsible Gaming" section.
Set Your Limits
Set daily or weekly deposit limits, session time limits, and betting limits according to your budget. Changes take effect immediately.
Take a Time-Out or Break
If you want to take a break for a few days, activate the time-out feature. During this time, no transactions or logins will be possible on your account.
Apply Self-Exclusion
If you need a longer break, choose self-exclusion. Once activated, your account cannot be reactivated before the set period ends.
Talk to Support
For any issue, chat with us 24/7 via live chat or email [email protected]. Our team is always ready to help in Bengali.
Get Direct Support
Our responsible gaming team speaks Bengali and is specially trained to help with gaming-related concerns.
24/7 Live Chat
Support is available in Bengali and English. For urgent matters, contact us via live chat.
Core Principles of Responsible Gaming
popok believes gaming should be an enjoyable activity — and we stand by you at every step to make sure it stays that way. Our guiding principle is: play, enjoy, and stay aware.
There is no guarantee of winning in any online game. Every round is independent and the outcome is entirely random. So be happy when you win, but don't be surprised when you lose — that's a normal part of gaming.
Never play while under the influence of alcohol or when mentally distracted. Playing with a clear mind and sound judgment makes for a much better experience.
Review your gaming record once a month. If the time and money spent are within your plan, you'll know you're on the right track.
Never use betting to pay off someone else's debt, cover household expenses, or because of pressure from others. That mindset leads to problems quickly.
Spend time with family and friends, and give attention to other hobbies and activities. Gaming can be a part of life — but not all of it.
21+ Age Policy
You must be at least 21 years old to participate on popok. Age is verified at registration, and identity documents may be requested in suspicious cases.
If you are a parent or guardian, keep your device and account details secure. Parental control software can be used to block minors from accessing online gaming sites.
If a minor attempts to open an account or is found using an adult's account, that account will be closed immediately and any deposited funds may be forfeited.
For ages 21+ only
You must be at least 21 years old to create an account and play on popok. This is a non-negotiable policy.
Need Help? We're Here
If you have any concerns about gaming — for yourself or someone in your family — please get in touch with us. The popok support team is available 24 hours a day, 7 days a week.
You can speak to us in Bengali — directly via live chat or by writing to us in detail by email. Whatever your concern, we'll help with the right tools and information. No judgment, no pressure — just support.
Live Chat
24/7 instant support in Bengali and English.
[email protected] — describe your concern in detail.
Remember
- Gaming is for entertainment only.
- Never go beyond your budget.
- Chasing lost money is dangerous.
- Asking for help takes courage.
- The 21+ age limit always applies.
Play safe, play happy
Gaming at popok is a responsible and enjoyable experience. Use our tools and play with confidence.